Snapmaker with Dual Extruder filament loading and other feedback

Hi. I have a dual extruder on my Snapmaker 2. When the filament runs out mid-print, it uses the single extruder interface to reload instead of the dual extruder interface. The single extruder interface has a load and unload button that run for a fixed time, the dual extruder has load/unload buttons that run until you click stop. You can also switch between nozzles with the dual extruder filament loading interface–and I usually clean my nozzles when I reload, so it would be nice to have this feature.

It would also be nice to be able to submit feedback/support questions without having to enter an order number and serial number. Just match it to my account–you already have that information. I would have sent this as an email–but wasn’t jumping through those hoops.

thank you,
j

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Email here: support@snapmaker.com
Ticket here:
Support Ticket Form
Give it any number and it is fine.

There is a Snapmaker Luban forum that covers firmware updates too… might post in there. I just noticed this the other day too. Sent my support request in.