The lack of response and information from SM when you purchase something from them is ridiculous. The delays when they were a kickstarter was one thing, but they are no no longer a kickstarter. There are no other vendors that I deal with that are so poor at customer and sales support. Snapmaker has a good product and people want to give you money, but any purchase is automatically delayed and no information is given at all about the purchase. Purchase the new laser module, receive no information from sales or support unless you post a complaint on the forum. I had to wait 7 weeks until purchase was delivered. Purchase some material and cnc bits, the order ID email says to be shipped in 2-5 days from California, and 10 days later no information and no response from sales or support.
I want to throw money at this company because I like the product and purchase whatever items and add-ons they come up with - but the poor service after they get your money is a real deterrent. I don’t know if you need to hire more people to help with processing orders or responding to emails. but you need to pick up the slack.
Snapmaker - Get Better!