the filament is not going into the extruder. When I feed it in it feels like it is being blocked right at the top by something but gears are turning
Did you check the troubleshooting Wiki? Are they helpful?https://wiki.snapmaker.com/en/general/troubleshooting/filament_not_extruded
https://wiki.snapmaker.com/en/general/troubleshooting/clogged_extruder
If not, you should contact the support team as soon as possible: https://snapmaker.formcrafts.com/support-ticket
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