Very true on the firmware issues. Have had my Artisan about a month now. The first 3 3d prints …2 single print head and one dual print head with breakaway material in one all worked fine
Attempted a 4 axis CNC …could not get it calibrated.
Reinstalled 3d print head…after 10 factory resets and many… many attempts to recalibrate I have been completely unable to use the artisan at all. No help from support beyond 4 days between responses and each asking for more info…so unusable for the last 3 weeks.
FW v 2.4.2…but last 2 FW versions had sam issues.
Can’t manually calibrate either…the calibration menu page is blank until after a successful auto calibration…auto calibration is failing…z axis proximity sensor strikes print bed hard…never calibrates. If I make it to xy calibration the Left head scrapes the print bed ant R print head is about 3 cm above the print bed. X calibration will save…Y won’t save at all so calibration never completes.
USB (either the port or the thumb drive) stopped working after FW 2.4.2 installed…not certain a connection exists.
No way to escape starting at auto calibration without disconnecting print head before powering on…no way to try any trouble shooting without factory reset first…
So right now the Artisan is very frustrating. And right now I would not recommend it.
One would anticipate support would have been surged on product launch. It appears tech support are not communicating with each other effectively as each at least suggest the problems I am facing are unique…though I see hundreds of identical reported issues. More transparency…surging to resolve the issues needed.