Rotary Module does not turn at all

Hello all,

I ordered the Rotary Module as a pre-order in February.
It arrived at my home in mid-June. Today I had the first time to test it. Unfortunately, the Rotary Module does not turn at all.
I wanted to laser the example described in the manual.
Has anyone else had a similar problem and if so, what was the solution?

Many thanks for your help


Haven’t had that problem. Does it turn when you use the Jog screen?

Did you update your firmware?

Hi
Nope, if I use the jog screen it does not turn continuously. Means, sometimes it turns some degree, but most of the time it does not turn at all and sound strange.

Hi
Yes, it is up to date.

Oh, I haven’t heard the sound of your first video before. It sounds like it is stuck.

Unfortunately you have to email support@snapmaker.com

1 Like

Okay, thank you anyway :slightly_smiling_face: