Nozzle not heating anymore

Valen · May 13, 2020, 4:48pm

HI!

My Snapmaker A350 is not working anymore. The nozzle does not heat up (change filament in menu). I exported the log and found the following line:

1589387330047,2020.05.13 16:28:50.047,ERROR,SC-FW,ERROR: System Fault[0x40000]! NOW cannot heat hotend!

Can anyone give me some hints whats broken?

Thanks!

Tone · May 13, 2020, 4:50pm

Have you tried swapping out the nozzle?

Valen · May 13, 2020, 4:54pm

Just tried that. But no change

Valen · May 13, 2020, 4:56pm

I have 3 sets of nozzles, none of them work anymore

Tone · May 13, 2020, 10:44pm

Probably the controller then. Time to contact support@snapmaker.com

JKC20 · May 14, 2020, 6:31am

Please contact support for your issue.

Edwin · May 14, 2020, 10:05am

Please use the Y axes conversion cable to check if the toolhead cable(current one with the toolhead) is defective.
If the toolhead cable is defective, you can contact support@snapmaker.com for further help.
If the nozzle still cannot heat up with a new cable, the problem may lie in the printing module itself.

Please forward your result to support@snapmaker.com

Thank you

Valen · May 14, 2020, 7:33pm

I will check all connectors and then contact support. Thanks!

Valen · May 17, 2020, 10:38am

I think I found the problem, will have to contact support

(thats the printhead side)

Valen · June 21, 2020, 9:34am

I contacted support today. Got delayed by some stuff here

Edwin · June 26, 2020, 2:28pm

We will send you some new wires for replacement. In addition, here is a video for your reference.

Valen · June 26, 2020, 2:27pm

Thank you! That video is also really helpful.

TheBlackfish · December 8, 2020, 6:54am

Hi,
I had the same problem today when replacing the hotend. I managed to push the pin back in. Should I nevertheless replace the cables?

Mads0100 · January 2, 2021, 1:10am

I had the same issue on a 56 hour print job (44 hours in). Email sent to support.

Chris

Radiyox · January 20, 2021, 5:42am

I am having the same issue. After 20 minutes of print, it stopped and went to home position. Temp was back to room temp. Same error in the logs. Tried swapping cables and hotend to no avail and then noticed the same issue with the pin (mine was out completely. See picture.)

Valen · January 21, 2021, 3:20pm

I received a replacement cable some time ago but I didn’t have the time to replace it until recently. It works like a charm again (as expected). Thanks.

MooseJuice · January 21, 2021, 10:22pm

that probably could have been reinserted, although its very hard to explain if it doesnt want to stay where you have to pry at to fix it.