Nozzle not heating anymore

HI!

My Snapmaker A350 is not working anymore. The nozzle does not heat up (change filament in menu). I exported the log and found the following line:

1589387330047,2020.05.13 16:28:50.047,ERROR,SC-FW,ERROR: System Fault[0x40000]! NOW cannot heat hotend!

Can anyone give me some hints whats broken?

Thanks!

Have you tried swapping out the nozzle?

Just tried that. But no change :frowning:

I have 3 sets of nozzles, none of them work anymore :frowning:

Probably the controller then. Time to contact support@snapmaker.com

Please contact support for your issue.

  1. Please use the Y axes conversion cable to check if the toolhead cable(current one with the toolhead) is defective.
  2. If the toolhead cable is defective, you can contact support@snapmaker.com for further help.
  3. If the nozzle still cannot heat up with a new cable, the problem may lie in the printing module itself.

Please forward your result to support@snapmaker.com

Thank you

I will check all connectors and then contact support. Thanks!

I think I found the problem, will have to contact support :frowning:

image

(thats the printhead side)