Newbie requires assistance in Sydney


Hi Snapmakers Sydney,

I have newly acquired Smapmaker and am having troubles getting off the ground in the 3D platform.
Is there any one that could assist me?
system check, laser working check 3d… nothing printed
I seem to get all the perimeter working on the system side however once I try to get a print going the unit seem to just not do anything.

1.5 weeks of doing nothing it driving me up the wall.

I just think that it may not be me right now but have no bench mark to go step by step to see were this stoppage is happening.

if anyone could assist me I would appreciate it as it.

George Southern Sydney


I’m in the states, so I can’t assist in person.

Starting with the 3D print head, are you able to complete the calibration steps, and jog the print head in all directions in all dimensions?
Does the unit stay powered on while it’s sitting idle?
Are you printing from a computer via USB cable, or using a USB drive? I’d recommend using a USB drive to start, to simplify things.
When you start a print, do you see the temperatures on the display start updating? My nozzle temperature takes 3-5 seconds before it starts warming up. The bed takes a bit longer before it starts warming up.
When you start a print, does the display indicate what the target temperatures are for the nozzle and bed? If either one shows a target temp of 0ºC, then there’s a problem with the temperature sensors, and it won’t ever start.

The print head won’t start doing anything until both the nozzle temperature and bed temperature have come up to target temps, and stabilized. Even then, there’s a bit of a delay before it repositions, then primes the print nozzle. My snapmaker takes about 90 seconds to get the nozzle up to 210ºC, and 2min 20sec to get the bed up to 60ºC. Then it moves, and nozzle priming happens around 2min 45sec.


Thanks CLEWIS, for getting back to me :smile I hope the States are treating your well. Sydney us under smoke attack from all the fires we are having and the entire city is covered in bush fire smoke worse than China at this point, however looking forward to summer.

1 I can calibrate the printer head and jog the printer head - all good at that level.
2 Does the unit stay powered on while it’s sitting idle? Hmm a little lost with this question the unit appears to be in the Home position front LHS after calibration with filament coming from the printer head stringing our as gravity allows it to come out of the printer head.
3 I have tried to print from both my computer with cable and USB
3a the computer slicer appears to want to send G code to the unit and get it moving however every thing stays still
3b the USB file appears to be there however no action from the printer head
4 The printer head temp goes up to 210 degree and hovers around the 200 ish area ready to print but dose’t move towards the bed. this poses a question. the bed ten sits at about 24 degrees Hmm not changing, this about room temp at present. possible as you suggested the temp sensor - were is this located and how do I narrow done to that? as I can defiantly used the laser to drawer and cut paper.

I have covered the printer base with blue tape to assist in removal of any project however not single peace of filament has been laid not a single one the 3d side of things is idle with no action.

this is what is baffling me I used CNC g code and think I have reasonable understanding of what should come next.
However I feel that I may be missing some thing alternitively I and complete lost
any assistance at this point would be great.

Syd Australia


It sounds like the heater in the bed is not working correctly. As a test, turn the unit on, and see what the current bed temperature is (mine is currently 23ºC). Then customize the material settings in SnapmakerJS, and tell it to heat the bed to that temp (I’d use 23ºC). Or maybe just turn off “Has Heated Build Plate”?

If that works, it’s possible that you have the bed plugged into the wrong port. It’s also possible that the bed is bad. If it doesn’t work after verifying the correct port, I’d contact


Thanks for getting back to me once again.
We have progressed a little since last time.
yes the bed was plugged into the wrong port.
problem solved and 3d printer WAS working and managed to run a test or 2. 2 the be exact.

However since getting up and running on Tuesday night the following has occurred:
Error:Heating failed, system stopped! Heater_ID: 0

G28 ;Home (line=12)
Error:Printer halted. kill() called!
others < Heating failed
This error has stopped any further testing .
as well as:
I don’t have the “Custom Materials” buttons as per what your are showing me?
I also can not see the long description when adjusting the “F” and “S” setting it seem to be off the page and can only read

I feel that somethings are just not working for me.
any thoughts?

I really appreciate that face that you are getting back to me.


Looks like I didn’t upgrade SnapmakerJS. Now that I upgraded to 2.6.1, it’s the little plus icon to the right of PLA, followed by the edit (pencil) icon. Don’t forget to save (check box icon) after you make your changes. I find that printing the initial layer at 210ºC at the bed at 60ºC helps with print adhesion. The rest of the layers are at the recommended 200ºC / 50ºC. Your mileage will vary, as other people have said this change causes their prints to pull off the bed during printing.

The error message doesn’t tell you if the heater failure was the nozzle or the bed though. And as soon as you stop printing, both are going to start cooling off. If you start another test print (cancel before it starts printing), do both start heating up on the display?

It’s possible the heater was damaged by plugging it into the wrong port. I haven’t seen any forum posts about that, and I’ve seen a few people that have plugged the bed in to the wrong port. I assume you plugged the heater bed into port 4 or 5? Both of those ports are to drive the Z axis, so some commands would have been sent on those ports during the calibration phase.