I have been using my printer for about a week now and I came back to my machine digging into my bed and heater. I made sure the printer was working well before walking away and 30 minutes later I came back to the printer digging into the heated bed. I have attached pictures of what my printer did! I have been 3d printing for a little over 6 years and never had anything like this happen before. Now I have a dead spot in my bed!
Will only allow me to upload one picture at a time. But I want the makers to see what has happened because I can no longer use my 3d printer because it damaged my heater.
Wow pretty intense damage.
support@snapmaker.com, nothing can be done here on the forum, have to talk to support.
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Pretty pissed to say the least! When it took 1 hour for the machine to get up to temperature I should have stopped it then. Something felt wrong from the beginning. I let it go to see what it could do and this is what I got!
Understandable for sure.
That being said, it should only take ~10min max to reach temp. That’s relevant info for support as well.
Yeah, I have everything documented. I was printing with PETG, 230 degree nozzle temp and 90 degree bed temperature. The bed was hung up at 87 degrees for a very long time. Being a new machine I was still testing and logging my results.
Oh yea, nevermind - assumed 65C. 90 will take a long time.
A350? Power supply limited, may never hit that temp, ambient conditions dependent. Many people start the print around 80 or 85, whatever it reliably hits, then immediately after it hits that in the start gcode set the temp to 100C just so the bed is full on all the time.
M140 85
M190 85
M140 110
Something like that
Several people are interested in / working on adding a temp controller heated fan into the enclosure to help the temp get higher / help with ABS curling. Best results if the controller is moved outside, there’s questions regarding linear module lifespan operating at 50C+ too
With me still testing the machine out I had been playing around with the temperatures still. Was my second time printing with PETG. I have had great luck with PLA and decided to go with PETG. I was very meticulous when putting my machine together. I did not think to have to double check what was pre-assembled from the factory. I grabbed the nozzle and the entire thing fell out. I am pretty sure it is not supposed to do that! That would explain why it printed good at first and when I walked away the pushing of the filament had to have offset the nozzle and allowed it to dig into the machine.
On my custom built machines I do not have a problem with my heated bed. I can hit 120C in 5 min or less. I use a nichrome wire setup for my heated beds on my other machines with a thermal disconnect in the event of a failure (which has never happened). My machines are all very reliable and I have never had issues with them. This is my first Cartesian machine and I had high hopes for it. I just hope I dont have to wait a year for them to fix my heated bed!
Are you on the stock firmware?
There is some kinda but that causes a nozzle crash on the 1.8 firmware i think
You better email them ASAP and tell them your order number and address real fast in your contact - chinese new year is starting soon and they wont be working for like a month.
The entire machine is stock. I am not tinkering with this one because I dont want to screw up something I am not 100% familiar with.
Okay, well i would definitely update the firmware… the version that it comes with is pretty bad.
1.9 is most stable version at this time.
unfortunately, alot of people are not pleased with the machine.
Those of us who are patient have been trying to help people get through the nonsense and work together to improve things.
When I connected to the Wi-Fi it auto checked for an update and said everything was good. I just went into the machine manually and looked at the firmware and it is on 1.8. I am a bit disappointed that it did not auto update on its own. Thanks for the info on the firmware. I am definitely looking into that too. Meanwhile I have a dead machine that I can not 3D print with! 
yeah… over the air firmware updates didnt work until 1.9…
i hope you get edwin to ship you a replacement promptly, as i said try to give your order number and address in your initial emails in hopes to expedite things…
i suppose perhaps you can fiddle with the laser and be frusterated with that function for awhile instead. i havent done that yet personally.
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In the meantime - take a knife and flatten the removable print surface and flip it over and use the back. Reinsert and tighten the hotend. Only print PLA with the bed heater off for the time being.
Or, switch to laser or CNC and come back to 3D printing later.
I hear run boundary and go to work origin on the CNC have a tendency to break bits until you learn to use it just right, maybe get that out of the way early so they can ship you new bits at the same time as your 3DP replacement parts.
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Yes indeed… and potentially more annoyingly go to origin doesn’t follow the same path if you’re in control mode (no gcode loaded) vs jog mode (with gcode loaded). Control mode will drop z-axis first and then go to x/y origin while jog mode will do it the smart way and go to x/y origin before dropping the z-axis.
Yup, definitely have time to test out the other 2 heads that came with the machine.
I do want to end this post with a positive note! Customer service (Edwin) was very quick to answer my response to this problem and is in the process of sending me the equipment to fix my machine. It is a little annoying that this happened, but at the end of the day we have a resolve to the problem so I am okay with that!
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Hi Zulance, I experience the same issue with my snapmaker. What part does the support sent you to fix that ?