I run into this problem, too.
I was in contact with support about this issue. Its well known and will take them some time to fix.
It seems to be a problem with the generated picture and the used memory.
You can workaround this by changing the light a bit or placing some item in the area it fails to capture.
This is what support told me:
Hi Thomas,
Thanks for reaching out to Snapmaker. I am sorry that you encountered such a problem.
It is a known issue. Such a problem happens because the size of the single photo exceeded the limitation. The size of the photo could be very different with different colors and lights. Changing the background or the light can solve this issue.
Have a nice day.
Best regards,
Potter
Hi Potter,
thanks for the fast response. Good to hear that this issue is already known.
Is this a Luban or a firmware problem? Whats your timeline for fixing this problem? Its very annoying and time consuming in the workflow.
Regards,
Thomas
Hi Thomas,
Sorry for the late reply.
This problem should be related to both hardware and software. So it will need some time before fixing it. Sorry for the inconvenience.
I’ll submit this case to our R&D team in case they need the information.
Have a nice day.
Best regards,
Potter