J1S Gantry no movement at all

Seen a few that have had stalls with the J1/J1S gantry.
My J1S gantry makes no attempt to move when running any calibration routine, homing or printing.
When homing, Z-axis moves to home and no movement from X or Y; HMI just spins forever saying ‘MOVING’ but no movement…
Anyone else have this issue and find the remedy? Having little luck with Snapmaker support…

As far my conversations with support where, i would say, do anything they ask you for and it will get resolved in the end.