I am having issues with my J1S, it is brand new only used it for a day. I was taking out a print and loaded a new print via USB. Noticed that nothing moved when i started a print, hot end was not heating up and bed was not heating up. I restarted the printer by turning the switch off and on. Tested the hotend and bed and it was fine. Until i pressed the home button to move the printer. It did not move and it was spinning non stop. i restarted my printer plenty of times.
Honestly nothing out of the ordinary. Maybe change the retraction distance on the slicer. But I cannot imagine that would be the cause of the whole problem. I wish I can attach a video to show what I am dealing with.
Did a factory reset and it is still not working. The wizard cannot even start now due to the entire printer not being able to move. Hopeing snapmaker support will reply soon.