Please note that for most areas, the shipping method is sea freight. We parner with several logistics agencies. The time frames that they provide us with tracking number are different. For most backers, they should have received tracking number emails in early Nov. 2022 while the tracking status will be updated in late Nov. or Dec. 2022, at a time that their J1 arrives at destination ports. There’s no tracking update when J1 is on a boat. For another 31 EU backers, they will receive tracking number emails when J1 arrives at destination ports. And once they receive the tracking number, they should see tracking updates quickly.
In the US. I got an email on Nov. 4th with a tracking number. It is from Fed Ex. Fed Ex still shows on Nov 29th that only a label has been created and they have not even received the package to begin shipping. This entire process of how long it has taken to get this printer and now the obtuse, insanely long shipping time has been extremely frustrating and will make it extremely unlikely to recommend this company to anyone. It has been 18 months and I’m still uncertain if this thing will ever arrive.
On Kickstarter, there’s a post by someone else whose printer hasn’t been delivered. Turns out there’s an issue with UPS; they say that Snapmaker didn’t pay them enough to finish shipping the printers for 75 of us, and they’ll either be returned to Snapmaker or destroyed if they don’t get their money. Jade, can you please look into this?
So I finally got in contact with UPS corporate after 3 hours of back and forth about why the label was showing delivery ETA Dec 6 but no delivery or updated information has been posted for 4 weeks. After digging deeper it appears roughly 75 of USA backers had shipping through UPS on the printer which was not paid enough to make it to final destination once arriving to USA and so UPS won’t accept the packages out of US Customs and if not paid in full soon they get shipped back or destroyed depending on provider. Can anyone from Sampmaker/Jadelabo speak more to this??? Because I’m going to be furious if this is the case and other people who pre ordered through Snapmaker actually receive it before I do. This is going to piss a lot of people off!!!
It’s disappointing that there hasn’t been an answer yet about this. I looked up how much it costs to ship a 60 pound package across country by UPS. It’s about $160. Multiply that by 75 and you get about $12,000. That’s less than 10 printers at list price. Snapmaker should sell more than that every day. But for lack of that money, 75 printers are just sitting in customs.
Backer 997 here. I never received any shipping info after the November 4th email went out. Snapmaker is not replying to my inquiries via email. Very disappointed. Doesn’t look good for those still waiting.
Looks like UPS has picked up the printers. Jadelabo responded on Kickstarter that UPS was mistaken and the printers were just taking a while to get through customs. I finally saw an update from UPS this morning that my printer has departed California and should reach New Jersey on Friday.
Dear J1 Team,
I’m living in Switzerland (CH) and I didn’t get any tracking for the J1 yet. Shall I start to worry? I’m backer #652.
Warm regards,
Olivier
Kickstarter backer 238 here, wondering when I’ll get my printer? Still did not recieved any tracking or news… Whereis others have had their printer and a tracking before delivery, backer with a later number…
@Jade are there any more updates on the shipping?
Most of the Tracking numbers (in Germany at least) are wrong and we have no idea if our printer is actually on the way or not even shipped at all.
Besides, being one of the early bird backers still waiting for his printer but seeing other people in Germany receiving their printers and posting even records on social media it’s a bit frustrating.
Sorry that we haven’t got much info on the shipping date, either. There are 76 J1 units being delayed at the customs and waiting for the customs inspection. It’s expected that the earliest inspection will start on Jan 4. The shipping status will be updated once the inspection is finished.
frustrating. I’m backer 317.
. Could you please provide your name via message?