I'm running into problems where my Z isn't going down

When I tell my Z to go down, it won’t. When doing it through my computer it puts off the following error.

echo:endstops hit: Z:-0.00

Does anyone have any idea what to do? I’m contacting support about this also btw.

Maybe your endstop is stuck at the on position. Try turning it off and pushing it down until you hear a click. If there is none you need to check the endstop.

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