Gears in right extruder are stuck

HI, I’ve been loving my Artisan for about 6 months. I just tried a TPU filament (water soluble for support), but it has totally stuck and gummed up the gears of the right extruder. Please see this video and advise.

Its 23mb, so I cannot load it here.

thank you in advance. Please be quick :wink:
satish