Could I get a refund for the set of filaments which I had purchased from http://shop.snapmaker.com as the filaments keep getting jammed inside the extruder gear? I had managed to remove the stuck filaments umpteen times to the point where all the screws had become blunt including the Hex Socket Grub Screws (for tightening the Thermistor as well as the grub screw for tightening the extruder head stem), M screws for tightening the heat sink and the flat head screws for the Extruder Module side panels.
The reason I am asking for refund is because the filaments purchased from Snapmaker had caused the jam and wasted alot of my time fixing the issues more than doing productive work and 3rd party filament has no such issues.
It has been days and nobody from Snapmaker responded to my email yet.
- refunds me or
- sends an improved version of the extruder module which is easier to dismantle or
- sends an add-on bracket for the inner cavity of the module to prevent clogging or melting or
- sends me some Hex Socket Grub Screws and set of Extruder Module screws.
I am ok with the last option.
So far I had only used 2 of the 4 filament rolls (Grey and White).