Hi nweolu,
Our technical support colleagues are more experienced in handling different issues, and their efficiency in solving problems will be higher. Therefore, if you encounter any problems, please submit a ticket first. Our colleagues will assist you as soon as possible. A centralized issue receiving system is also more conducive to us identifying key issues, and then evaluating whether to allocate resources to focus on solving them. Of course, you can also post it on the forum at the same time to see if other users have any solutions.