I am brand new to this 3D printing and software world. I bought a Snapmaker 2 A350 and it does not connect to my Macbook pro laptop via Wifi. The laptod and snapmaker both say they are connected to the same network. I am also unable to connect manually. I followed the snapmaker support eamil instruction s and they did not fix the issue. Now they want me to “Make sure you have turned off the IP isolation or the IP filter.” but they do not tell me how to do this. Surely connecting Luban to the machine via Wifi should be as simple as ading a conventional printer to the network.
I am very disappointed with the level of support only being via email and the lag time is not very good. I have been waiting two days and still no reply on how to follow their latest instructions. Can anyone help? Please remembe I need instructions for "Dummies:
-Depending on you network setup you have to enable that WiFi devices can talk to each other.
You do this in the device that hosts your WiFi.
-Could be a firewall setting in your Mac.
-As the Snapmaker is using just a plain http connection and not a https it could be that your Mac is blocking something.
On the other hand, Snapmaker is not responsible for your network setup. It might help, if they add a function, where the Snapmaker itself hosts a WiFi. But that kind of problems are normal for networked devices.
To troubleshoot this issue further copy following in your browser and substitute the (Ip-Address) with that of your Snapmaker:
http://(Ip-Address):8080/api/v1/connect
Then you should get this response:
The request method [GET] is not supported.
This means that your Mac is able to connect to the web Server on the Snapmaker.
If you get a timeout or something else, then it is one of the causes I listed.
Thank you very much for your quick response. As I said, I am a bit of a
rookie.
I have no anti virus program on my MacBook. In my home I have three
different laser printers and my Macbook found all three without any issue.
In my shop ,where I have the Snapmaker I have a dedicated network and
router which was installed by the internet provider. So when I set up the
Snapmaker I connected to this network “Telus 3981” the touch screen asked
for the password which I entered and then it said “connected” My laptop
also says it is connected to the same network.
So now To try your suggestion I just want to clarify what to do.
Do I change the IP address of my browser to that of the snapmaker? If so
will I lose internet access on my laptop? I want to be able to download
designs for the internet while in the shop while the snapmaker is running.
make sure to replace the (Ip-Address) with the ip-address of your snapmaker.
in my case (ip-address of snapmaker is 192.168.178.161) i would open http://192.168.178.161:8080/api/v1/connect and get the response.
If your provider has installed that network in your house, you should probably first call up your provider, to get you in control of your network, so that you can make sure, the wifi devices can talk to each other. This is most probably your problem.
I did what you said and put in my Snapmaker IP-address finally Safari said:
“Failed to open page” So I will call the provider and see if they can
resolve the issue.
This doesn’t appear to be a SnapMaker issue, rather a network issue.
For this to work, both the SM and the Mac need to be on the same network. If you can swipe to the machine information on the SM controller you’ll see an IP address if the SM has been successful in connecting to your WiFi network. If you don’t see an IP address, you need to get the SM to connect to your network first. This may not be trivial because SM doesn’t support all the multitude of WiFi protocols that exist. In addition, on 5 GHz WiFi it only (currently) supports the channels that are legal in China, so it won’t see your 5 GHz WiFi network if that’s using a non-Chinese network.
If your SM shows an IP address, then the next step is to ensure that the Mac and the SM can talk to each other.
The simplest way is to open up the Terminal application on your Mac and use the ping command. It’s a simple command that sends a probe from your Mac to wherever you point it. In this case the IP address on the SM.
So, if the SM shows an IP address of: 192.168.1.123, the ping command would look like this:
ping 192.168.1.123
To stop the ping command from running press the “Control” and the “C” key on your keyboard simultaneously.
If it’s working as expected you should see something like this:
64 bytes from 192.168.1.123: icmp_seq=0 ttl=119 time=61.376 ms
64 bytes from 192.168.1.123: icmp_seq=1 ttl=119 time=62.477 ms
64 bytes from 192.168.1.123: icmp_seq=2 ttl=119 time=62.708 ms
64 bytes from 192.168.1.123: icmp_seq=3 ttl=119 time=57.446 ms
If there’s an issue on your network, you will see something like this:
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
As I said, this isn’t likely to be a SM issue. I’d recommend that you contact your local IT support person. Your provider, presumably your Internet Service Provider, is unlikely to be of any assistance whatsoever since that’s generally not their job - once you can connect to the Internet, their job is done and the fact that you’re posting here means that part appears to be working.
I did get the SM to connect with my network when I set up the wifi. SM
asked for the Network name and password and it accepted them and when I
look at the SM controller it shows an IP address. My Mac also shows it is
connected to the same network and it connects to the internet just fine. As
an ex submariner I will try to ping the SM from my Mac as you suggest.
MY Mac can find all three laser printers in my house no problem but in my
shop on a dedicated network it seems to fail. I can get 5g and 2.4g
Perhaps sas you say I need to see which it is on.
I really appreciate your help as I am really an absolute novice in the
world of 3D.
Do you know if both your mac and SM are connecting to either 2.4 or 5g?
I’ve heard of people having problems with it connecting on one for mac and the other for SM and then not seeing each other.
I just got an email from someone else suggesting the same thing. I have both 5g and 2.4g available so I will check into this tomorrow and make sure they are both on 2.4g as another user told me the SM is not compatible with non Chinese 5G networks
Thanks for your help. I really appreciate it, I feel a bit of a dummy in this field but I guess this is part of the learning curve.
Note that some WiFi base-stations require that you explicitly allow the wireless clients to “see” each other - which should already be the case if your printers and Mac are connected to the same base station. You may also need to explicitly make the 2.4 GHz and 5 GHz network share wireless clients if the Mac is on one band and the SM is on the other - check if your printers and Mac are both using 2.4 GHz or 5 GHz, or if they are using different ones.
