A few days ago, we introduced the BIG idea of a Snapmaker platform and the new platform kits on Facebook. We got lots of good responses, meanwhile, some customers got confused and hoped that we keep our focus on the production first. Here are some explanations about the introduction of new products:
- The big idea of the platform dates back to the time when we were designing the 3-in-1 3D Printer. We have shown the initial prototypes in Maker Faire in early April 2017. That is, it doesn’t take us too much time to build the prototypes and show them to you. Most of the productivity is still on producing the 3-in-1 3D printers and production is not affected at all.
- Backers not only backed our 3-in-1 3D printer, they also backed our company. In return, we want all of you to know that we want to be sustainable, we want to be creative, we want to be strong. We want you to know you made a correct decision. That’s another reason why we introduced the new products. We didn’t stop. We are moving on.
- Some of you may already notice that another company called Mooz is introducing their product, a product that’s almost the same as ours, except the appearance. Yes, they stole our idea. We’ve taken legal actions, but that’s not enough. We can’t let them take advantage of us, more importantly, of all the customers. Therefore, we introduced the new products and help you recognize who is the real creator.
We were not doing enough in sharing information about production. That may be why you think we are not focusing on bringing the 3-in-1 3D printer to you. We’ll share more on Kickstarter, Facebook and this forum from now on. Thanks for your feedback. We’ll keep doing better.