Urgent Support please! I have a 40w laser and the crosshair is not coming out

Hello. It has been 1 week since I bought my 40W laser and now the crosshair plus sign is not appearing. I have searched a lot and could not find a solution, please support.

Maybe this helps:

https://wiki.snapmaker.com/en/snapmaker_ray/manual/turn_on_machine

https://wiki.snapmaker.com/en/general/manual/turn_on_the_crosshair_in_luban

https://wiki.snapmaker.com/en/snapmaker_ray/troubleshooting/crosshair_offset

What troubleshooting was already done?

Thank you for your interest. but I tried them all. my working key is green. I am using snap maker 4.15.0 and there is no crosshair on/off button like yours. I really need your support.

solved thank you

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