I see that the store now has the rotary 3d material supplies as I previously requested. Thanks!
However the store should have ALL the components available to purchase. I recently burned out the electronics on my 3d module and needed a quick replacement - noting in the store but the laser upgrade module and a hotend replacement. Unfortunately not what I need. I have a support ticket open but I would have just liked to go to the store (or Amazon) and buy the module.
Hint, Hint.
5 Likes
Agreed! The current system is rather awkward.
Ok so follow-up
I was contacted by SnapMaker support and given two options:
1 - send parts in for repair (they gave me the software to swap ports and at least I have 2 of my 3 modules working now) but this leaves me with no machine.
2 - buy new parts (they gave a price and I did a PayPal purchase).
So I bought new parts (the frying of the module was entirely my fault and I wasn’t going to pretend otherwise) and when they arrive and check out good I will send the old ones in for repair so I will have spares. Very good service!
2 Likes
How much did you purchase for the module?
i got a couple 3dp modules thus far, last time (the time before was a bit less) they were 119 each plus shipping which is like 20 bucks but u can load up on hotends or whatever at the same time. you just have to do that via email since its not on their site to do that.
i dont think thats bad really at all.
1 Like
It’s not bad but you need to know the option is available. A note on the store website to the effect of ‘If you don’t see what you are looking for here, please email us at…’ would be helpful.
without question. @staff would be wise to consider what their userbase is asking for.