Yes, they are killing their product with overpriced hype. They have gone the Apple way of overcharging for nice looking bling. The difference being that, while Apple products are just expensive for what they do, at least they usually work. But Snapmaker is not only expensive with ridiculously priced upgrades. It is still an unfinished product with lots of issues, despite being āversion 2ā one year in production.
With a premium price you would expect premium support, or even basic. Instead they introduce new problems with untested firmware upgrades and then donāt get them fixed, like the 3 months+ old calibration/z-offset issue. I just had a new print sheet destroyed because it decided to dig into it, although the previous print was fine. I have no idea what caused this, as I have avoided touching the z-offset since the issue began. The only part of the machine that has been reasonbly useable is now a cause for rage.
The laser is a joke. Contrary to their marketing, it sometimes canāt even cut through Snapmakers own very thin materials. It cuts paper and cardboard fine, but so do my 5ā¬ scissors and much faster too. It can be used for markings, if you accept that it is very slooow. Big disappointment for a wood worker like me. I really waited for the laser upgrade just to be disappointed again. Quite a lot of new money expected from existing customers, just to get the machine up to the level they promised (cut through 3-4mm wood).
The CNC was the other reason for bying the Snapmaker. The software being early alpha code, I waited for working software. After almost one year Iām still waiting and I have yet to use it.
Yes, there are alternative, but their website still lies about 3in1 software that does all the tasks. It doesnāt. The cnc part is not useable for anything, the laser part can be used for simple tasks (if you keep up with all the unexpected changes they implement) and the 3d printing part is useable for simple prints only. Really very little control over anything. Only after starting to use PrusaSlicer could I print more complex designs. For laser there is Lightburn if you want to manually adjust compatibility issues and pay extra. For CNC they promote Fusion which is very complex to learn and changed licensing makes the future uncertain. Having to find compatible software, spending time testing it out and then paying extra, does not make you a happy customer, when you were sold a working product out of the box.
Lots of broken promises:
Open platform and third party development? Havenāt seen that yet.
High quality product? Focus on looks and bling bling. Some parts are really cheap, support nonexistent and software beyond shameful
Benefit of modular design? Lots of compromises and expensive upgrades.
Lots of upgrades? Some after many delays. But make no sense after seing the price.
Iām more and more disappointed in this chinese crap. For the price of Snapmaker + new rails + new laser + new print head you can actually get three dedicated decent TOOLS instead of this 3in1 toy. If you only have room for one machine in your kitchen or bedroom, then it is kind of an advantage. But would I be carving wood in my bedroom? That would cause a divorce. If I was single I wouldnāt expect potential dates to think a workshop in the bedroom is romanticā¦