Rotary module woes

I have an a350 that I love. I bought the rotary module/stop button combo, did the firmware updates, and the stop button works perfectly, but the rotary module has never moved. On my touchscreen, I have no toolbox that is referenced in the rotary module manual. I contacted snapmaker, and they want a booting log. Despite installing the ch34x driver, I cannot run the booting log (circle with a line through it). I am not a computer scientist. Can anyone help?

Did you follow the guide here: How to get the booting log of the machine? – Snapmaker