Reset run killed my print at the end

[sven]

Hi there,
I printed thing:919475 (Millenium Falcon, thingieverse) yesterday.
First part took 14h and it looked gorgeos!
But at the end the head and the bed moved into a reset position.
And the modell was broken apart by this.
The snapmakerjs software (2.7.1 on a Mac) did not warn me of this neither did the printer.
The model is ruined now, I glued it but it looks not very nice.
Can you fix this software problem (calculate the height of the x-axis according to the printed model)? Thanks!
PS: Sorry, but I cannot upload a picture to show it.
Sven

[JKC20]

One of our software developers is assisting you in another thread.

Taller Builds knocked off by X-axis arm

Has anyone had issues with the X-axis arm when printing is done? Whenever a print completes the X-axis goes to “0” and the Z-axis goes about halfway, then the Y-axis goes to “125” then “0” and hitting the X-axis arm along the way. It has knocked off most of my larger prints and has gone as bend the arm itself. I am using snapmakerjs too, no other splicers.