Recommended Wiki Articles & Support Links
To help you get the best first experience with your U1, we’ve put together the most useful troubleshooting resources and official support channels. These are the fastest ways to resolve issues and get accurate guidance from our team.
Our support team has identified several important questions from early users. Each guide includes clear explanations, photos, and step-by-step instructions:
If you need help with your Snapmaker product or have questions before or after your purchase, the best way to reach us is by submitting a ticket through the appropriate form below.
Tickets ensure your question is routed to the right team and handled with complete technical context.
Pre-Sales / Order Questions
For pre-sales questions, order issues, general feedback, or feature requests: https://snapmaker.formcrafts.com/general-inquiry
Technical Support
U1 (hardware / software / firmware): https://snapmaker.formcrafts.com/u1-troubleshooting-request
Track Your Ticket
After submitting, you’ll get a confirmation email with your ticket number. Our support team typically replies within 1–2 business days (sometimes much faster).