Hello guys,
I posted on facebook and have submitted two tickets so far and I can barely get a peep out of the snapmaker staff so I need your help.
Does anyone else have the issue of their snapmaker 1.0 resetting mid print? Only once did I actually see it and the white boot screen flashes and it crashes into the print and re-homes. So far I can only print very small items without any problems but I’m starting to waste a ton of filament.
The first ticket I created, they had me ground all the axis together, which didn’t help. I tried unplugging the touchscreen for a print and it still does it. Maybe it’s a temperature issue?
I have seriously had the worst luck with the snapmaker staff and their customer support and I don’t feel like I should have to tag everyone on facebook just to get a response. Why can’t they just respond to my support ticket even after months of having the first one in? I like the printer but the company… I definitely can’t recommend to friends…