I tried the laser module.
The laser module also gave an error.
I think it does not recognize the camera.
In the Integrated Controller, both the laser module and the Dual Extention Module are correctly recognized on the LCD screen.
There is a possibility that the “Integrated Controller” or “Toolhead Cable” is defective.
The X, Y, and Z axis modules are working properly.
Support has been contacted.
I contacted support.
I attached the machine log to an email and sent it to snapmaker support.
After analysis, it was determined that the Integrated Controller had failed due to Bluetooth issues and other problems found.
snapmaker support promised to send me a new Integrated Controller.
However, three weeks have passed and the new Integrated Controller has not yet arrived.
I contacted Snapmaker support and was told that they do not have the Integrated Controller in stock.
Is this true?
Looking at the Snapmaker Artisan group on Facebook, it appears that many members have received Artisan.
I think you should send me the new Integrated Controller first.
Because I ordered the Snapmaker Artisan last summer right after it was released, and the Artisan I received in the first place is defective!
Eventually @Riskey can help u here?
Thank you very much.
I have emailed @Risky.
I just want you to send me an unbroken Integrated Controller and cable as soon as possible.