Got my Snapmaker on the 19th and set it up. Filament was difficult to get loaded an was eventally able to get it loaded. Once loaded I tried a print and the temp does not increase any more. stays around 20C (twenty) after about 20 seconds the control module displays the snapmaker logo and the 3 dots cycle but it never recovers. I have to power cycle it to recover. I tied a different model, usb connection vs usb stick and even trying to get it to load the filament does the same thing. I did find if it tap the module it does work for a while i about about 10% of a benchy print on high quality. Im tempted to open it up and see what is loose.
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hi @sgtwtf
Doug the newbie here. Have you checked that all the cables are clicked in and seated properly?
Doug
I have the same problem. Bed heat goes up, print head temp hovers at room temperature, up and down a degree or 2, then crashes and I get the 3 dots.
At first, it happened several hours into a print. Next time, less than an hour into the same print, now it doesn’t even start to print before this happens.
And yes, I unplugged and re-plugged all the cables. I turned it off and back on. The obvious things.
Is this just a call to get a warranty replacement on the print module, or is there something else I can do?
This is very frustrating, as I’ve done a bunch of prints before this with no problems from the printer. Was very satisfied before this happened.
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send an email to support@snapmaker.com
Doug
(FYI @Rainie)
Please read About the Reboot Screen (White Screen)
Support responded and i submitted a warranty replacement. Kind of BS i have to pay for shipping but whatever. So far happy i didn’t pay retail price. Not sure im keeping yet…
When it crashes dose the led in the back blink red ? If it dose I would teyvro get a new heater tube for the print head I have has to change mine already at two weeks of having my printer
Exactly the same experience here - i just got my snapmaker last week