No filament comes out of the hot end while printing

I have a Problem with my new Snapmaker 2.0.
While printing no Filament is drawn into the Printing Module.

On the Picture is the result of a Printing test. The Modul only prints in the Air.

Do anyone know a solution for the Problem?

Try changing the Z-Offset as the first layer is going down, looks like you may have the nozzle too close to the bed

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Thanks for the advice. Unfortunately, that didn’t solve the problem.
I have now tested a different material and loosened a little the spring that presses the material against the gear.
Everything is working normally now.

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Great stuff! Glad you’ve got it sorted.