Luban will not start

Gets hung up in the splash screen.
I haven’t used Luban because I’ve been using F360, Cura, and Lightburn for the past 5 years. I’ve installed it from time to time when new updates hit, but it’s always been comparatively sub-par.
I’m migrating away from F360 now as I’m starting to do more commercial work and don’t want to run afoul of the license agreement.
I’ve chosen Alibre Atom 3D as my design software. Unfortunately it doesn’t have native CNC support. So I’ve installed Luban again, but it won’t get past the initial splash screen when I start the program; then I have to end the process via the task manager.
Is there a troubleshooting guide somewhere?
Thanks,
John

@Thick8 It’d be better to report this issue to the official support team as soon as possible. Please submit a ticket with as much details as possible here: https://snapmaker.formcrafts.com/support-ticket
The support team will assist you with troubleshooting.

Did you completely delete all the Luban ancillary files as well before reinstalling?

What does that mean?

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