Hi everybody, The last version that runs on my windows 10 EliteBook 8560W its verson 3.9. Ones any version of luban 4.0 and above installed, when starting software: its stays on a white screen after the “luban starring animation”. Can anybody help? Regards

Have you tried fully uninstalling Luban 3 before installing Luban 4? Be sure to write down or backup any custom machine profiles you have saved in Luban 3. As I recall, Luban 4 will NOT automatically transfer them over.

Yes fully uninstalled. before installing any 4 version. I think its when GUI comes on that the app freezes, the only to stop it its to kill it in task manager

I assume you have also restarted the computer after doing the new install of v4 before opening it?

Haven’t heard of this happening in a while, but a ways back the solve was to find all the hidden preferences files that sometimes an uninstall skips and delete them manually. Not sure where those are on a pc. -S

[image] Luban V4.5: Known Issues & Corresponding Solutions Snapmaker Luban Hi Makers, We’re collecting the issues you’ve encountered when using Luban V4.5 and trying to solve them asap. Please record the problems in this topic and I will sort them out and update the corre…

I test with all that I remembered: renamed folder, outside program files folder, direct in c: is there a log at startup to check when it hangs?

Luban 3.9 its the last working version on my PC

Software Snapmaker Luban

nweolu July 26, 2023, 9:16am 6

Issue #10…
Rename/remove the folders for clean install.

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Luban 3.9 its the last working version on my PC

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