Luban 3.9 its the last working version on my PC

Snapmaker Luban
1

Hi everybody,

The last version that runs on my windows 10 EliteBook 8560W its verson 3.9.
Ones any version of luban 4.0 and above installed, when starting software: its stays on a white screen after the “luban starring animation”.

Can anybody help?

Regards

2

Have you tried fully uninstalling Luban 3 before installing Luban 4? Be sure to write down or backup any custom machine profiles you have saved in Luban 3. As I recall, Luban 4 will NOT automatically transfer them over.

3

Yes fully uninstalled. before installing any 4 version.
I think its when GUI comes on that the app freezes, the only to stop it its to kill it in task manager

4

I assume you have also restarted the computer after doing the new install of v4 before opening it?

5

Haven’t heard of this happening in a while, but a ways back the solve was to find all the hidden preferences files that sometimes an uninstall skips and delete them manually.
Not sure where those are on a pc.

-S

6

Issue #10…
Rename/remove the folders for clean install.

7

I test with all that I remembered: renamed folder, outside program files folder, direct in c:
is there a log at startup to check when it hangs?