I’m running a very simple job, less than half an hour with all 4 Toolheads, and it paused after the initial “prime line” and kept Toolhead 1 at the front left. Are there logs I can look at to see why it paused? I’m at work at looked in the app to make sure it was finished, yet it has barely started…

Method for exporting logs from the machine： [image] [image] [image] Method for exporting logs from the slicing software： [image] [image]

[image] fatboy1271: Still, I’d like to know if that’s in a log somewhere for me to look at? …which wouldn’t have done you any good because the logs are encrypted. From the wiki : The log file is currently encrypted and cannot be viewed locally. Please send it to Snapmaker support for furthe…

Logs for Troubleshooting?

U1 Toolchanger U1 Troubleshooting guides

Boxkite July 8, 2026, 3:36pm 5

Not to mention you will have no clue what’s in the encrypted file you are sending them.

Unencrypted System Logs

Topic		Replies	Views
Snapmaker Freezing midway through CNC job Snapmaker 2.0 (3-in-1)	8	760	December 2, 2021
Exporting Logs - USB / WiFi Snapmaker 2.0 (3-in-1)	3	1306	January 10, 2021
Print Job Terminates Before Completion Snapmaker 2.0 (3-in-1)	7	106	November 19, 2024
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Snapmaker 2.0 Log Files Snapmaker 2.0 (3-in-1)	0	401	November 4, 2022

Logs for Troubleshooting?

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