I’m running a very simple job, less than half an hour with all 4 Toolheads, and it paused after the initial “prime line” and kept Toolhead 1 at the front left. Are there logs I can look at to see why it paused?
I’m at work at looked in the app to make sure it was finished, yet it has barely started. Toolhead went back in place when I hit Resume so I’m not sure what the issue could have been..
Well, after looking again I see that I didn’t remove the purge line from the last print 
Makes sense now! Still, I’d like to know if that’s in a log somewhere for me to look at?
Method for exporting logs from the machine：
Method for exporting logs from the slicing software：
…which wouldn’t have done you any good because the logs are encrypted. From the wiki:
The log file is currently encrypted and cannot be viewed locally. Please send it to Snapmaker support for further analysis.
I don’t know how many will agree with me, but as a user I want to be able to look at the logs and not have to rely on Snapmaker interpreting them for me. It can’t be in Snapmaker’s interests to have to answer unnecessary questions, particularly not from people who know what they’re doing.
If the logs are in binary or something, give us the tools to read them. Otherwise, if just text, don’t encrypt them.
Not to mention you will have no clue what’s in the encrypted file you are sending them.
