Laser Prints Failing

Hey all, I have a very strange problem that has cropped up with my Laser Prints. Every print I try now seems to start as normal, and then at some point relatively early in the process, it seems to just start printing up and down without moving the X-Axis. The printer carries on as if it is completing the print, but doesn’t ever move to the right. I know that the linear module works as I am able to manually move it around with the touch screen and can successfully outline the true “Run Boundary” of the print and it moves all throughout the workspace in those situations, just when I try a real print, it seems to fail in this same way every time.

To make things a bit stranger, it seems to have happened all of a sudden as I have successfully printed the same files earlier this week, but now it stops moving at around the 5-10% complete stage (not quite consistent when it fails, have seen anywhere from 5-19% ranges while watching).

I have attached a couple of photos of a successful print from earlier this week alongside the same print and the end result. The last photo is me trying to get anything to print and you can see the vertical line where it fails, (rotated the MDF to try attempts 2-4 each).

Any help or guidance you can offer will be greatly appreciated as I’m trying to print up some keepsakes for my uncle for a family reunion he is hosting in August (the first successful photo).

I did try printing direct from USB, over Wifi, and also via the memory stick (my usual method) - all to no avail.

(whoops - guess I can only do one photo - so adding the one showing the success and what the failure of the same print was)

Wanted to add the photo of the other failures too as it may help others identify what is going on.

This photo shows 5 different failed prints, the first four are a print I started, then when it failed, I would stop, try to restart, troubleshoot a bit (even rebuilding the file etc.) and rotate the MDF trying again - hence the 4 similar failures. The last one is the shaded photo in the middle-ish part of the photo - can see it just abruptly starts printing a vertical line and stops progressing across the X-Axis.

Can anyone give me some advice on this problem?

I have thought about it a lot, but I can’t figure out the cause.
I don’t have any information to advise.

I hope I can solve this problem before August when I will be giving gifts…

Snapmaker staff should also be able to help.

Have you tried to manually control the X-axis on the screen?
See if the X-axis will move to the right.
You can also apply for a ticket by sending an email to support@snapmaker.zendesk.com.