I was able to successfully engrave on this brand new original snapmaker at 70% power with no problem on over 20 items (Installed new 64 bit program on 04/24/2020), but after using the touchscreen pad today to move the laser head to see how it worked, my power has dropped and is barely visible! Even at 80, 90, and 100% power, the light will become slightly brighter, but still has no effect on the wood whatsoever!
Please help! I’m using the windows version, and the touchscreen USB was plugged in since first installment. I have since unplugged the touchscreen, and reinstalled snapmakerjs with no change.