Hot end cuts into print bed

I’m having issues with the hot end cutting into the print bed. During calibration it pushes down so hard that it cuts into the bed. Then when printing it cuts into the bed with the nozzle in the shape of the print. Am I doing something wrong or is this messed up?

Hey @blueman192 there is a topic for this:

Also a topic about official response:

Thank you! very much

A) Check to be sure that the Build Plate support framework is right side up. (it’s REALLY easy to install it upside down)
B) Check that the magnetic sensor is not loose.
C) Make sure you update to the latest firmware.

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