Holiday Notice & Customer Service and Delivery Plans

Topic dedicated to holiday notices.

Update: 2023-09-25

National Day and Mid-Autumn Festival Holiday Notice

As the National Day and Mid-Autumn Festival Holiday approaches, we would like to take this opportunity to express our gratitude for your continued support and trust in our services. We understand the importance of clear communication, and we want to ensure that you are aware of any potential disruptions during this time.

Please note that our office will be closed from September 29th to October 6th.

During these holidays, our team will be available on a rotational basis. However, please note that due to the holiday season, response times may be slightly longer than usual. We appreciate your patience in advance and assure you that our team will strive to address your concerns as quickly as possible.

Here is our duty roster for the holiday period:

Please note that:

  1. The above schedule is subject to change.

  2. Response times may be slightly longer than usual due to the holiday.

  3. Courier services and logistics providers may experience delays during the holiday period due to increased order volume and limited resources. We will make every effort to process and ship orders promptly before the holiday begins.

  4. If you have placed an order close to or during the holiday period, there may be a delay in delivery. We kindly request your understanding and apologize for any inconvenience caused.

  5. If you have any questions, you can also interact with our Answer Bot on the left side of the online store to find answers!

Rest assured that we will monitor the situation closely and work diligently to fulfill your orders as soon as possible.

Should you have any questions or require further assistance, please do not hesitate to reach out to our customer service team. We will be here to support you throughout the holiday season.

Have a nice day.


  1. For Artisan and J1
  1. For Snapmaker 2.0
  1. For Pre-sales

Best regards,

Snapmaker Customer Support Team

Snapmaker | Let’s make something wonderful!