I had big issue yesterday. It was hard to reach the head and see something into the enclosure. Then I made a mistake and plugged incorrectly my 3D head with the cable. When I’ve turned on my unit the power controller started to flick and a smoke came out of my 3D head. It’s burned out and now when I try to use Laser or CNC Head it’s missing power control to turn off or control power modulation.
I wrote to support and they said I need new controller, 3D head and Laser head. How I can get it instead of buying a new whole set? I don’t know how to solve it. I’ve spent a lot of money on it and can’t use it anymore. I was proud of Snapmaker family and baught everything from them.
At this price point, why they not make something from mistake like a power faillure protection or make a cable that could not be insert in wrong position?
I hope Snapmaker reach me again with a solution or It’s better for me to buy something else in the future. That’s sick!