Hi, I have the snapmaker a350 from the kickstarter with no upgrades until the dual-extruder.
When I go through the first time setup with the dual-extruder on firmware version 1.15.21 all is going well until it tries to print the calibration lines, or whatever you call it, to get the offset of both nozzles. It heats up at the top of the z axis which I though was strange while the single extruder head heats up at the bottom, but whatever. then when it starts to print and goes down to the print bed it slams into the corner of the bed making the zaxis motor skip several times then moves back up and starts trying to print about an inch above the bed.
It is to fast for me to realize that it is going to be a collision and when it moves back up to stop. From the post I have seen with other people having successful prints with this module I assume this is not the norm but I have no idea what to do.
From what I can tell you can not use the dual-extruder module until you complete this step and I don’t really want to keep jamming the corner of my bed down to try and get past this.
Any help or thought on things to try would be appreciated.
What firmware are you on? I’m using 1.15.21 and Luban 4.7. No issues like you’re experiencing. You might want to grab logs/talk to support and see where it’s going wrong if you’ve done the bed leveling and z-offset calibration.
Firmware 1.15.21. This isn’t even connecting to luban since its just the first time startup. Bed leveling and z offset seemed to work just fine running immediately before this. I don’t get to a point to be able to select a file it just tries to print this calibration after the leveling and offset.
How do I grab the logs?
I have emailed support to see if they can help.
The only mod if have done was for a glass bed attachment. I have not gotten around to getting a glass build plate yet though. They are basically little feet to help keep the bed in the correct spot. I took the one off where the nozel starts since it seemed to be in the way.