Yea, from one staff member: 
Like, you’re already on here, even like 1 short post a day. 2 full weeks of radio silence is crazy.
@brvdboss, There are many people having problems and not receiving solutions from support, but there’s also many of us who are quite happy. Out of the box, no calibration or tuning I was able to get a 3DBenchy printed, and quite well at that.