Broken linear module protector

Hello. The guard on my linear module broke. It turns out that if you use the quick-change kit, the laser work table has 2 open holes that are not covered, and it is dangerous, since the laser can go through the bed and cut the bottom, as happened with the linear guard. Has anyone else had the same problem? I am waiting for a reply from technical support.



Which laser do you use to damage the strip and the baseplate in that way? And what for “holes” do you mean?
Can you show an image with laser bed attached and highlighted holes?

I am attaching images of the base assembled with the quick-change kit. When assembling the quick-change kit, there are 4 free holes without screws, 2 on each side of the base. The laser can pass between those holes and cut the machine. The laser I have is the 40W one. I think it is a manufacturing defect. Those holes should not be left empty.


How should the laser pass the hole and damage the steel stripe which is not located under the hole?
Sorry, I also use a 40W with quickswap and the 40W is not able to cut any steel in that thickness. Your baseplate is also damaged much wider than any beam can pass through the mid hole.
I have no idea how you damaged your snapmaker, but I cannot believe that this was the 40W. And I also think it has nothing to do with the holes since your damage is not “hole located”.

The damage is located on the hole line, it’s very strange, I understand, but that’s what happened. I cut wood on the cutting mat, the laser went through the wood, touched the edge of the hole in the cutting mat, and the laser had to bounce or do something strange, so that it slightly damaged the base of the printer (you can remove the mark with your finger), but it cut the protector of the linear module.

I have spoken with the brand, they will send me the replacement protector and they will review the case since it is strange, but I will pass.

For my part, I will cover the holes with a stainless steel screw, to avoid future problems.