Artisan Snorka Slicer Material Retraction

Hello,

Objects sliced with Snorka start by pulling a line on the print bed for each, followed by material retraction.

The problem for me is that the second material used is not advanced far enough again. Artisan retracts 2 cm but only advances 1 cm back, so it prints the tower first without the material coming out. This does not happen during the second material change.

Snorka 2.8 and also the previous version.

If this is a bug in the printer profile, please report it to support via a ticket.

https://support.snapmaker.com/hc/en-us/requests/new

You surely know that you can adjust the profile settings?

Thank you for your tip. I haven’t found/recognized that setting yet. I briefly saw out of the corner of my eye that you can apparently set whether the printer should draw two lines at the beginning.
I’ll look that up again…
Thanks