Hi everyone,
First, I want to say sorry. Over the past few years the forum did not get the steady attention it deserved, and for that the official team is truly sorry. Even so, this place stayed alive because many of you kept helping others, sharing prints and tips, and posting really deep technical write-ups. Thank you — your efforts kept the community going.
I also want to share some updates about our moderator team and the forum itself.
Welcoming Our New Community Admin: Simon Zhi
Please welcome @Simon_Zhi, our new community admin. Simon is not only a member of the Snapmaker team, he was also an early-bird backer of the Snapmaker U1 Kickstarter.
Simon will be responsible for:
- Overseeing the forum’s day-to-day administration
- Posting updates on software, firmware, and product improvements
- Monitoring discussions, supporting troubleshooting, and sharing tips
- Strengthening category structure, content quality, and long-term forum growth
He has already started improving the forum’s foundation, including an updated category structure designed for usability and long-term knowledge preservation.
Updated Moderator Team
Below is the current structure of the forum admin and moderator team.
Snapmaker Team
- @Snapmaker_Official — Admin
Official account for brand news, updates, and announcements.
Community Team Admins
- @Simon_Zhi — Admin
Forum operations, software & firmware updates, and discussion support. - @Sherry — Admin
Shares community highlights and manages Facebook Group & Discord. - @Jade — Admin
Oversees global community operations.
Volunteer Moderators
Our deepest appreciation goes to the volunteers who have supported the community for years.
- @xchrisd — Moderator
Long-time contributor; provides helpful experience for fellow makers. - @Hauke — Moderator
Long-time contributor; provides helpful experience for fellow makers.
Other Moderators
- @Alan — Moderator
Extensive experience in firmware development across several product generations. Now primarily working on the Snapmaker App, firmware releases for Artisan, J1, and 2.0, and ongoing maintenance of the machine touchscreen firmware. - Support Team Moderator — Coming soon
Updated Forum Category Structure
We reorganized categories to make it easier to find official news, product help, and community projects. The goal is to keep important announcements visible and to build a useful knowledge base over time.
Thank You to Everyone Who Helped Keep This Forum Alive
Your support, enthusiasm, and knowledge-sharing culture have shaped this forum into a unique and valuable place for makers around the world.
Now, with a refreshed moderator team, we are committed to making it a better home for all Snapmaker users.
Let’s continue building this space together.
Best regards,
Snapmaker Community Team