Announcement: Forum updates, new admin, and a big thank you

[Jade]

Hi everyone,

First, I want to say sorry. Over the past few years the forum did not get the steady attention it deserved, and for that the official team is truly sorry. Even so, this place stayed alive because many of you kept helping others, sharing prints and tips, and posting really deep technical write-ups. Thank you — your efforts kept the community going.

I also want to share some updates about our moderator team and the forum itself.

Welcoming Our New Community Admin: Simon Zhi

Please welcome @Simon_Zhi, our new community admin. Simon is not only a member of the Snapmaker team, he was also an early-bird backer of the Snapmaker U1 Kickstarter.

Simon will be responsible for:

• Overseeing the forum’s day-to-day administration
• Posting updates on software, firmware, and product improvements
• Monitoring discussions, supporting troubleshooting, and sharing tips
• Strengthening category structure, content quality, and long-term forum growth

He has already started improving the forum’s foundation, including an updated category structure designed for usability and long-term knowledge preservation.

Updated Moderator Team

Below is the current structure of the forum admin and moderator team.

Snapmaker Team

• @Snapmaker_Official — Admin
  Official account for brand news, updates, and announcements.

Community Team Admins

• @Simon_Zhi — Admin
  Forum operations, software & firmware updates, and discussion support.
• @Sherry — Admin
  Shares community highlights and manages Facebook Group & Discord.
• @Jade — Admin
  Oversees global community operations.

Volunteer Moderators

Our deepest appreciation goes to the volunteers who have supported the community for years.

• @xchrisd — Moderator
  Long-time contributor; provides helpful experience for fellow makers.
• @Hauke — Moderator
  Long-time contributor; provides helpful experience for fellow makers.

Other Moderators

• @Alan — Moderator
  Extensive experience in firmware development across several product generations. Now primarily working on the Snapmaker App, firmware releases for Artisan, J1, and 2.0, and ongoing maintenance of the machine touchscreen firmware.
• Support Team Moderator — Coming soon

Updated Forum Category Structure

We reorganized categories to make it easier to find official news, product help, and community projects. The goal is to keep important announcements visible and to build a useful knowledge base over time.

Thank You to Everyone Who Helped Keep This Forum Alive

Your support, enthusiasm, and knowledge-sharing culture have shaped this forum into a unique and valuable place for makers around the world.

Now, with a refreshed moderator team, we are committed to making it a better home for all Snapmaker users.

Let’s continue building this space together.

Best regards,
Snapmaker Community Team

[clewis]

Welcome @Simon_Zhi ! I’ve seen you posting before, and assumed you were official. It’s good to see it in writing.

Also a shout out to @xchrisd and @Hauke for all the work they do!

[Wyphorn]

Hi @Jade , @Simon_Zhi

Since the forum update, the global ‘latest’ function is unfortunately no longer working properly.

A lot of posts are not being displayed for me, so I have to click through all the forums to find new posts. This significantly limits the usability for me. Can you take a look at what’s going wrong? Or how to get around it?

Best

Robin

[xchrisd]

For me the latest function on my mobile phone works.

I had set it as default view setting:

[Simon_Zhi]

Let me explain the logic behind some forum category reminders:

1. Latest: Real-time updates of all new posts in the forum. No active notifications, to avoid message bombardment.

   

2. My Posts/Unseen: Posts you’ve commented on, posted yourself, or chosen to follow. When updated, check under myposts/Unseen to ensure you see only content you’re interested in.

   

We’ve been using it for over a month and haven’t received similar reports. Try: clearing browser cache and refreshing, switching to a newer browser, or uninstalling and reinstalling the mobile app.

[Wyphorn]

I had “categories” as Default and normally switched manually to “latest” and had missing Posts there. Since i switched the default view, it is working great. Dunno what the Problem exactly was. Maybe the problem was between the chair and the keyboard..