10W Laser "Manual Mode" doesn't work

The new module just arrived and i ran into an issue.

I did the first setup exactly as shown in this video:

Now to my problem:
I generated the gcode and loaded it into the workspace. The first time i tried “Auto Mode” and it worked perfect.
The second try with “Manual Mode” to set the thickness by my self. I started the job and the module rammed into the workpiece and the bed. I recalibrated everything and tried it again, same result. It set a completly wrong material thickness.

I tested it a 3rd time with a much bigger thickness value of 60mm, just to know how much it was off.
With a “Manual Mode” value of 60mm, the laser only had 42mm between the bed and the black aparture.

“Auto Mode” had around 10mm between the workpiece and the aparture.

It is around 28 mm off to get the focus on the top side of the bed.

Let me make a wild guess: They forgot to adjust the firmware to the dimensions of the new laser head… I’d contact snapmaker support on this.

1 Like

Thanks for reaching out to Snapmaker. I am sorry that you encountered such a problem.

I made tests but could not recreate this issue. Please reset the Controller and Touchscreen and install the latest firmware to try again.

To reset the Controller.

  1. Power on the printer.

  2. Connect the printer to the Snapmaker Luban software via USB cable .

  3. On the Console panel, input the M502 command and press Enter.

  4. Input the M500 command and press Enter to save the settings.

To reset the touchscreen.

​Please refer to the steps in the following link to reset the touchscreen. https://principled-recorder-04f.notion.site/Factory-Reset-Touchscreen-710d5217319348e991ecc44c2b90f35b

Here is the download link of the latest firmware: https://s3-us-west-2.amazonaws.com/snapmaker.com/download/firmware/Snapmaker2_V1.14.2.bin

  • Put the firmware update file Snapmaker2_V{version}.bin in your USB flash drive.
  • Plug USB into the USB slot of the Controller.
  • On the touchscreen, tap Files , select the update file under the USB tab to start the update.

Please send me a video if the problem persists.

First answer of the support, sadly no success.

Video sent.

I made tests today and recreated this issue. I’ll submit it to our R&D team for further investigation.

Have a nice day.

Response of the support

I’m not sure how you are getting this result. I’ve done two manual mode jobs where I’m telling the laser the material to be focused on is thinner than it actually is and I did not have a crash.

I’m working with glass tiles with a colored backing. I hit manual mode after starting the job, position that head off to the side of the tile and lowered it to the print bed then backed it off 0.5 mm to account for the thickness of the tile backing. Set the thickness. The head raised up sufficient that there was still three or four mm Gap to the top of the glass which was about 6 to 7 mm thick.

It directed me to put on the goggles and gave me the light spot to set my xy 0 start point. Ran a boundary then cut.

This is all with the file already on the USB and accessed from the touch screen. Not through Luban interactively. A250, 1.14.2 FW

Yeah I should have mentioned that I am using Luban via Wifi. Everything works despite this issue.

I had this happen- and was glad I had to stop button! I believe it was due to the following order of events:

  • Camera capture- notice that this leaves the laser kind of centered on the Y axis
  • Manual mode from Luban- smashed the laser

My fix was to home the laser after camera capture and then run manual mode. However, one time I did this the laser then messed up X positioning and shot the wrong target by about 10 mm.

I had the exact same experience as the original poster. I believe the problem is that the Work Origin coordinates have not been updated from whatever your previous toolhead was (in my case, the 1.6w laser). I had to reset a 0 height on the Z axis manually. It did not acquire this from the original focus calibration.

For me the issue is fixed with the latest firmware update.