Another user found a solution to the problem and it now works great for me again. He found that the uninstall process is leaving small files, so when the new install is happening it causes the above functions to not work. He put the fix on the Facebook group for Snapmaker owners.
I will share his instructions here…
From [Duane Fudge Fougere]
I experimented by uninstalling my copy of Luban 3.13 to find a bunch of folders and files that were left behind. So I put together a batch file that will get rid of these leftovers quickly and hopefully that will solve your problem. A batch file is just a Notepad file to execute commands.
As it’s generally a bad practice to run a file from a stranger, here are the commands as I’m sure there are plenty of people here that know basic DOS commands and can verify nothing is malicious::
rmdir /q /s C:\Users%username%\AppData\Roaming\snapmaker-luban\
rmdir /q /s C:\Users%username%\AppData\Local\snapmaker-luban-updater\
rmdir /q /s “C:/Users/%username%/AppData/Roaming/snapmaker-luban”
rmdir /q /s “C:/Users/%username%/AppData/Local/snapmaker-luban-updater”
del C:\Users%username%*luban*