I just bought my Snapmaker 2.0 A350 yesterday. I was amazed by the packaging and sturdy construction of the product and high quality Quick Start Guide. Then I spent two hours fumbling around with the Luban Software with no help at all. I have to agree, not having a software manual really lets the product down.
This is particularly surprising considering the incredible effort Snapmaker have made to produce such a high quality product and Quick Start Guide. Why produce a product that is 99% perfect when you have shown that you are capable of 100%? It doesnāt need to be a printed manual; just an online manual would do.
No YouTube video or 3rd party tutorial can ever go into every detail about a software package. Leaving it to the user community to create their own YouTube tutorials and figure it out for themselves just sends out all the wrong messages about your company. Just when I thought Snapmaker stood out from the crowdā¦
Sorry to criticize in my first post, but I believe Snapmaker need to wake up and pay attention to this.
Poor reply. about the first thing a proper progarmmer will produce is a user manual. Or do you just start putting code together from the top of your head?
I have to agree with several others that a user manual is needed. There doesnāt even seem to be any documentation on the web site for Luban. I just downloaded and installed it (even though I donāt own a Snapmaker yet). I opened it, but I have no idea where to start. I wanted to import some files in jpg, png or svg format to see what I could do with them, but I donāt see any way to import graphics files, The āOpen fileā dialog only lets you open āncā or similar files. When I clicked on āUser Manual & FAQā in the top right of the screen, it took me to the support page on their web site, but no user manual. The videos all seem to be about using the hardware; Luban is only mentioned in passing.
Thanks! I just noticed that āAddā button myself and tried it. I would have expected to find it under the āFileā menu, though, as āImport fileā or something.
I also saw that the source code is in Github, so I checked the repository to see if there was any documentation there, but I couldnāt find any. I donāt know if the developers of Luban are connected directly to Snapmaker. Maybe Iām ābarking up the wrong treeā.
I am having a super difficult time in finding the simplest answer.
Can I create a simple drawing in Luban?
When I open the program it starts with the 3D box to add an already created item to. Does Luban not have the ability to create a 3D item?
For CNC & laser you can create simple shapes and text.
For 3d you need to use another program.
Tinkercad is one of the simplest (and free) 3d programs that you can use to create an object and then export an stl.
For 3D Printing it appears to be just a method of getting the Gcode to the printer (yes and generating from other formats).
Not quite what I expected, given the price and the "isnāt this wonderful simple software to get you up and running " markteing hype.
The fact that itās then not explained at all is complete rubbish. Maybe to prolong the moment until you find out itās not that capable after all. OK, 3d design software is complex to produce but I didnāt buy this printer just to print things downloaded from e.g. thingiverse, I bought it to solve my problems, which will need parts designed. Iād have much preferred to know I needed to obtain/buy software as well as part of the purchase decision.
Frankly itās a let down for me.
