Hi!
I have emailed the Snapmaker Support for several topics, but never got any reply from them. Should I have gotten an auto-reply with a ticket number? I did not get any reaction.
At the moment I need a new heat bed.
Matthias
Do you have a ticket number or anything?- I am sure they are coming back to you.
The easiest way to reach them is to email support@snapmaker.com or click the support button on the bottom of the forum.
@xcommy did you check your spam folder by chance? I’ve never had an issue getting a response.
Hi!
There is nothing in my spam folder, I do not have a ticket or answer/reaction. My mails get delivered to their mail server (mxbiz1.qq.com).
Matthias
@xcommy what email did you send it to?
That would be support@snapmaker.com, as stated here.
Matthias
Hi @xcommy, please share your ticket ID and I’ll make a further check on this issue. Thanks.
Hi!
I did not get a reaction, when sending the e-mail to support@snapmaker.com. Using the website and submitting a request, I got and instant reaction and my matters are taken care of.
Matthias
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