Snapmaker official response to print head gouging?

My build plate got damaged after some 15 prints without issues. The snapmaker support asked me to send the log files, but as I recalibrated the printer immediatly after the problem occured, there is no usable trace in the logs :frowning:

It seems that Snapmaker did not find the cause of the problem yet …

Fortunately they will send me a new print sheet :slight_smile:

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