Snapmaker official response to print head gouging?

[xchrisd]

Assemble the laser module, then you don´t have to run the initial calibration with the print head.
Install the latest firmware from forum:

Snapmaker 2.0 Firmware Updates and Downloads

Jun 18 2020: Snapmaker2_V1.9.0 Thank you for your suggestions on how to make the Snapmaker 2.0 better. Here comes the latest version of the Snapmaker 2.0 firmware. Your feedback is always appreciated. Changelog: Edit: We had changed the version number from X.Y.Z.W to X.Y.Z, which conformed to Semantic Versioning definition (MAJOR.MINOR.PATCH). You can check the firmware version in About Page. Main Controller Bug Fixes Fixed a bug where auto-leveling doesn’t disable leveling compensation befo…