My Snapmaker broke


#1

Hello and happy new year. This is just an Info not an fix.

I was so happy with my little machine Printing all kind of things but yesterday my Z Axle went in the wrong direction and broke the extruder. I was so pissed I mounted all the parts in a different position but the machine was doing the same shit. Calibrating works fine. I was printing the same part at least 4 times so it can’t be the GCode. I have to send it bach what a pity.


#2

Hello

Please fill in the warranty request (https://www.snapmaker.com/repair) and attach a video or several pictures and describe the problem in detail.
Our support team member will try to find the solution and feedback for you.
Thank you


#3

Mine is doing the same thing despite firmware upgrade. No idea where the z-axis is. Continues to go up, up, up. Had this thing 48-hours and is about to be returned.